📢September's "Black Beauty" Box is IN! SHOP NOW!

FAQs

  • When will I get my box?
    • Boxes are shipped daily by 12 p.m. (Eastern Standard) via USPS shipping.It typically takes 1-3 business days once shipments are sent to arrive at your doorstep. WE DO NOT SHIP INTERNATIONALLY!
  • What should I do if I don't receive my box?
    • Don't panic!If you incur any issues past the expected receiving date please email us, responses occur within 24 hours.
  • Do you offer rush orders?
    • Sorry love, We do not offer rush orders because all packages are sent at the same time daily.
  • What is the refund process?
    • If you are unhappy with the condition of the box please ship back to address within 7 days of having received the box, and once box is received with all original UNUSED merchandise a refund is issued to the original purchaser and payment method.
    • It will take 2-3 business days for original payment to return to your bank account.(*results may vary based on bank)
    • What products should I expect in my box?
      • Natural & Organic hair, skin, and/or cosmetic products. Beauty tools and accessories may also be included. Product selection varies based on labeling including: "natural" and "organic".
      • Boxes hold full and sample sized combinations of products.
    • I didn't receive an item, what should I do?
      • Please e-mail detroitkindred@gmail.com, allow 24 hours for a response. Be sure to include: your name, best contact method, and item(s) not included.